Return Policy
1. Return Period:
- You have up to 14 days from the date of receiving the product to request an exchange or return.
2. Return Conditions:
- The product must be in perfect condition, without signs of use or damage.
- All original packaging, labels, and accessories must be returned along with the product.
3. Return Process:
- Please contact us at contact@frysha.com to initiate the return process.
- Provide the following information: order number including (#), description of the item to be returned, and reason for the return.
- You will receive detailed instructions on how to proceed with the return.
4. Return Costs:
- The shipping costs for returning the product are the responsibility of the customer unless the product is defective or was sent incorrectly.
5. Refund or Exchange:
- After receiving and inspecting the returned product, we will arrange for a refund or exchange, according to your preference.
- The refund will be processed to the original payment method.
6. Defective or Incorrectly Shipped Product:
- If the received product is defective or does not match the order, we will issue a full refund, including shipping costs.
7. Contact:
- For any questions or additional assistance, please contact us at contact@frysha.com.